We take pride in our garments and accessories and we carefully inspect and triple check all items prior to shipping. In the unlikely event a damaged or faulty item is shipped to you we will repair, replace or issue a refund.
For your convenience, we offer in-person fittings in our Brisbane, QLD studio and offer virtual consultations for brides who live Nationally and Internationally.
Items must be returned within 14 days of delivery.
The returned item/s must be unworn, unwashed, unaltered, free of stains/marks (e.g. makeup/fake tan), and in otherwise unused condition, in the original packaging with all original labels and tags attached.
We don't accept returns on shoes, jewellery, sample items, sale items or personalised (custom) items.
Return postage and if applicable custom charges is at the cost of the customer and is non-refundable, unless the item is damaged or faulty.
Returns will be issued a refund. You will be refunded the purchase price of your item less a restocking fee of 35% (per item).
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, using the original method of payment. (please allow at least 5 business days for processing). If the item/s returned does not meet our Return Policy it will be sent back to you, to the original shipping address noted on your order.
*Please email firstname.lastname@example.org to initiate a return.
ONLINE CHANGES & CANCELLATIONS
We start processing orders as soon as they're placed and are unable to change or cancel orders once confirmed. This includes changes to products, payment method, shipping address and shipping method. Once an order is placed you have committed to the purchase and knowingly accept our store's online policies.