Cancellations Policy

At The Laid Back Bride, our garments are lovingly crafted by hand and made to order especially for you. Because of the time, care, and materials involved, we have a specific cancellation policy in place.

Here’s how it works:

• A 50% deposit is collected at the time of purchase, with the remaining balance due at the time of pickup or when your dress is ready to be dispatched.

If you need to cancel your order:

• If you’ve paid a 50% deposit:
  You can cancel anytime before pickup or dispatch, but please note your deposit is non-refundable.

• If you’ve paid in full:
  You can cancel before pickup or dispatch, and 50% of your total payment (equivalent to the deposit amount) will be forfeited. The remaining 50% will be refunded to your original payment method, minus any transaction fees incurred.

Important notes:

• Transaction fees refer to non-recoverable costs charged by our payment processor (for example, Shopify Payments).

• Once your order has been picked up or dispatched, it is no longer eligible for cancellation.

• This policy applies to all made-to-order garments purchased through The Laid Back Bride.

Australian Consumer Law Notice:

This policy operates in addition to your rights under the Australian Consumer Law (ACL). It sets out our cancellation terms for made-to-order items. Your rights under the ACL in respect of faulty or misrepresented goods remain unaffected.

By placing an order, you confirm that you have read, understood, and agree to this cancellation policy and our other store policies.