Cancellation Policy

Last updated: July 9, 2025

This cancellation policy applies to standard size made-to-order garments. It does not apply to custom designs, custom sizes, or sample sale items.

Here at The Laid Back Bride, the garments we carry are crafted by hand and made-to-order especially for you. Because of the time, care, and materials involved, we have a specific cancellation policy in place.

Here’s how it works:

If you've paid a 50% deposit:
You may cancel your order prior to pickup or being shipped. However, your deposit is non-refundable.

If you've paid in full:
You may cancel prior to pickup or shipping. In this case, 50% of your total payment (equivalent to the deposit) will be forfeited, and the remaining 50% will be refunded to your original payment method, minus any non-refundable transaction fees incurred (typically 1.75% + $0.30 AUD per transaction).

These transaction fees are charged by our payment processor and are not recoverable once a payment has been processed.

Important notes:

  • Once your order has been picked up or shipped, it is no longer eligible for cancellation.

  • This policy is in place to cover the cost of materials, labour, and administrative overhead already committed to your gown.

Australian Consumer Law Notice:

This policy operates in addition to your rights under the Australian Consumer Law (ACL). It outlines our cancellation terms for made-to-order items. Your rights under the ACL in respect of faulty or misrepresented goods remain unaffected.

By placing an order, you confirm that you have read, understood, and agree to this Cancellation Policy and our other store policies.