Terms Of Service

Effective Date: 15 May 2025

Welcome to The Laid Back Bride! We’re all about making bridal shopping a feel-good experience. By using our site (www.tlbbride.com), booking an appointment, or purchasing from us, you’re agreeing to the terms below — they help protect both you and us, so we can keep things running smoothly.

If you ever have questions, just reach out at letstalkbridal@tlbbride.com or via live chat. We’re here to help.

1 – General Terms

By using this website, you confirm that you’re at least 18 years old or have a parent’s/guardian’s permission. Please don’t use our site for anything illegal or unauthorised. If you break these terms, we may have to cancel your order or restrict access.

2 – Appointments & Bookings

We offer bridal appointments in person and virtually.

  • A $30 booking fee applies and is non-refundable if cancelled less than 24 hours before your scheduled time.

  • Please arrive on time and provide accurate contact info so we can keep things on track.

  • We reserve the right to reschedule if needed — but we’ll always try to give you a heads-up.

3 – Made-to-Order Products & Deposits

All of our bridal gowns are made-to-order.

  • A 50% deposit is required at the time of purchase, with the remaining 50% due at pickup.

  • If you prefer to pay in full upfront, you’ll receive a $100 discount.

  • Because these gowns are made just for you, all sales are final and non-refundable. Please double-check your measurements and reach out if you’re unsure before placing your order.

4 – Products

We do our best to show accurate colours, descriptions, and sizing online, but screens can vary. If something seems unclear, ask us before ordering — we’re happy to help.

Some products may be in limited supply or exclusive to our boutique. We reserve the right to update prices, product info, or availability at any time.

5 – Returns & Exchanges

Due to the nature of bridal wear, we do not accept returns or exchanges on made-to-order gowns. These are custom-ordered for you and cannot be resold.

Ready-to-wear items may be eligible for return if they are:

  • Unworn, unused, and in original packaging

  • Returned within 14 days of delivery

  • Approved by us in advance via email

Return postage is the buyer’s responsibility. Read our full Refunds Policy for more details.

6 – Shipping

We ship Australia-wide and to select international locations.

  • Shipping rates are calculated at checkout.

  • Delivery timeframes vary depending on location and whether your item is made-to-order.

  • International customers are responsible for any customs duties, taxes, or import fees.

  • Once your order leaves us, delays from postal or courier services are out of our hands — but we’ll always help you track it down if needed.

    Read our full Shipping Policy for more information.

7 – Third-Party Services

Sometimes we use tools or apps from third-party providers (like booking apps or payment gateways). These services have their own terms, so make sure you’re comfortable with those too. If you leave our site through a third-party link, we’re not responsible for what happens on their end.

8 – User Conduct

Please don’t use our site in any way that’s unlawful, offensive, or abusive. We want this to be a safe, positive space for all.

9 – Changes to These Terms

We may update these terms from time to time, so it’s a good idea to check back occasionally. If anything major changes, we’ll do our best to notify you on the website or by email.

10 – Contact Information

Got questions? Just reach out!
Email: letstalkbridal@tlbbride.com
Live chat: Available on our website
Location: Redcliffe, Queensland, Australia

Thanks for choosing The Laid Back Bride — we’re happy you’re here!