Terms Of Service

Last updated: May 5, 2025

Welcome to The Laid Back Bride! We’re all about making bridal shopping a fun, easy, and stress-free experience. By using our site (tlbbride.com), booking an appointment, or purchasing from us, you’re agreeing to the terms below — they help protect both you and us, so we can keep things running smoothly.

If you ever have questions, just reach out at letstalkbridal@tlbbride.com or via live chat. We’re here to help.

• In-person appointments carry a $30 booking fee, which is payable at the time of booking and non-refundable. However, this fee can be credited towards the purchase of any design.

• Virtual consultations are free of charge and are a great option if you're shopping from a distance or just starting your bridal journey.

Please arrive on time (or log in on time!) and provide accurate contact information so we can keep things running smoothly. We reserve the right to reschedule if needed — but we’ll always do our best to give you a heads-up.

• A 50% deposit is required at the time of purchase, with the remaining 50% due at pickup or when your gown is ready to be shipped.

• If you prefer to pay in full upfront, you’ll receive a $100 discount.

Because these gowns are made just for you, all sales are final and non-refundable unless the item is deemed faulty under Australian Consumer Law. We do not offer refunds for change-of-mind, incorrect sizing etc.

Please double-check your measurements and reach out if you’re unsure before placing your order.

Cancellations:

• Orders for custom sizes and custom designs are non-cancellable and non-refundable under any circumstances, unless faulty.

• For standard made-to-order gowns, cancellations are only permitted before your gown has been shipped or picked up. If cancelled, your 50% deposit will be forfeited.

• If you’ve paid in full, you’ll receive a 50% refund (less any non-refundable transaction fees).

Please refer to our full Cancellation Policy for detailed terms.

Some products may be in limited supply or exclusive to our boutique. We reserve the right to update prices, product info, or availability at any time.

Sample sale garments are sold as-is and may show minor signs of wear due to being tried on in our studio. These items are heavily reduced and final sale — we do not accept returns or refunds on sample sale purchases.

We recommend reviewing the product description carefully and contacting us with any questions before purchasing. Additional photos and fit guidance are available upon request.

Faulty or Damaged Items:

If your item arrives damaged or faulty, please contact us within 72 hours of delivery at letstalkbridal@tlbbride.com with clear photos of the issue. We’ll organise a repair, replacement, or refund depending on the nature of the fault and timing of your request — for example, whether there is sufficient time before your wedding to complete a repair or replacement. Reports made outside this timeframe will be assessed at our discretion in accordance with Australian Consumer Law.

Faults refer to manufacturing defects or damage incurred prior to or during delivery. This does not include issues resulting from wear, improper handling, or alterations after delivery.

International customers: Please inspect your item promptly upon arrival. As we receive delivery confirmations via tracking, the 72-hour window begins once your parcel is marked as delivered. This allows ample time to open and check your gown for any issues.

If a refund is approved, it will be processed to your original payment method, minus any non-refundable payment processing fees.

Please refer to our full Returns & Refunds Policy for more information.

• Shipping rates are calculated at checkout.

• Delivery timeframes vary depending on location and designer. 

• Estimated delivery timeframes are provided in good faith but are not guaranteed. Delays due to suppliers, shipping providers, or customs are outside our control.
  

• International customers are responsible for any customs duties, taxes, or import fees. These are imposed by your country’s customs office and are not included in our pricing.

• Refusal to pay these fees does not entitle you to a refund.

Once your order leaves us, delays from postal or courier services are out of our hands — but we’ll always help you track it down if needed.

Please refer to our full Shipping Policy for more details.