Privacy Policy

Welcome to The Laid Back Bride! We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you visit our website (tlbbride.com), book an appointment, or place an order with us.

We promise to keep it simple and clear — no unnecessary legal jargon.

Information We Collect

When you interact with us, we may collect:

  • Personal details: Name, email address, phone number, billing and shipping address.

  • Order information: Products purchased (including gowns, veils, and sample sale items).

  • Payment information: Processed securely via trusted third-party providers — we never store full credit card details.

  • Appointment details: Date, time, and type (in-person or virtual).

  • Technical info: Cookies, IP address, browser type, and pages visited, collected via tools like Google Analytics.

How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Coordinate fittings, consultations, and appointments.

  • Provide shipping updates and tracking details.

  • Communicate with you about your order, returns, or policies.

  • Share updates, offers, or bridal inspiration (if you’ve opted in to marketing emails).

  • Improve our website and services through analytics and feedback.

Sharing Your Information

We only share your information when necessary to provide our services:

  • Payment processors: (e.g., Shopify Payments, PayPal).

  • Shipping providers: (Australia Post, Aramex, Transdirect, Interparcel, and their connected couriers).

  • International manufacturing partners: On the rare occasion where we arrange direct shipping to save you time, we may share your name, shipping address, and contact details with our manufacturers in China or Ukraine.

  • Analytics & marketing tools: (Google Analytics, Meta/Facebook Pixel).

  • Legal requirements: If required by law or to protect our legal rights.

We never sell or rent your data to third parties.

Data Retention

We keep your personal information only as long as needed to fulfill orders, manage returns or warranty requests, and comply with Australian tax and business laws. After that, we securely delete or anonymise it.

Your Rights & Complaints

You have the right to access, correct, or request the deletion of the personal data we hold about you. You can also object to our processing of your information.

If you have a concern or wish to make a complaint about how we’ve handled your data, please contact us at letstalkbridal@tlbbride.com. We take privacy seriously and will acknowledge your complaint and respond to it within 30 days.

Cookies & Tracking

Our site uses cookies to remember your preferences and improve your experience. You can manage or disable cookies via our [Cookie Settings] page or your browser settings, though some site features may not work as intended.

International Customers

If you’re shopping from outside Australia, your information will be transferred to and processed in Australia. Customs authorities in your country may also require your details to clear your parcel.

Children’s Privacy

We don’t knowingly collect personal information from individuals under 16. If you believe a child has provided us their details, please contact us and we’ll delete it immediately.

Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our services or the law. If we make major changes, we’ll post a notice on our website.

Last updated: May 2026