Privacy Policy

Last updated: 26 August 2025

Welcome to The Laid Back Bride! We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you visit our website (tlbbride.com), book an appointment, or place an order with us.

We promise to keep it simple and clear — no unnecessary legal jargon.

Information We Collect

When you interact with us, we may collect:

  • Personal details: Name, email address, phone number, billing and shipping address.

  • Order information: Products purchased (including gowns, veils, and sample sale items).

  • Payment information: Processed securely via trusted third-party providers — we never store full credit card details.

  • Appointment details: Date, time, and type (in-person or virtual).

  • Technical info: Cookies, IP address, browser type, and pages visited, collected via tools like Google Analytics.

How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Coordinate fittings, consultations, and appointments.

  • Provide shipping updates and tracking details.

  • Communicate with you about your order, returns, or policies.

  • Share updates, offers, or bridal inspiration (if you’ve opted in to marketing emails).

  • Improve our website and services through analytics and feedback.

Sharing Your Information

We only share your information when necessary to provide our services:

  • Payment processors (e.g. Shopify Payments, PayPal).

  • Shipping providers (Australia Post, Aramex, Transdirect, Interparcel, and their connected couriers).

  • Analytics & marketing tools (Google Analytics, Meta/Facebook Pixel).

  • Legal requirements if required by law.

We never sell or rent your data to third parties.

Data Retention

We keep your personal information only as long as needed to:

  • Fulfil orders and appointments.

  • Manage returns, faults, or warranty requests.

  • Comply with Australian tax and business laws.

After that, we securely delete or anonymise it.

Cookies & Tracking

Our site uses cookies to:

  • Remember your preferences (like cart contents).

  • Improve site performance and user experience.

  • Track site traffic and behaviour (via analytics).

You can disable cookies in your browser, but some features may not work as intended.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data.

  • Restrict or object to certain processing.

  • Request a copy of your data.

To exercise these rights, contact us at letstalkbridal@tlbbride.com.

International Customers

If you’re shopping from outside Australia, your information may be transferred to and processed in Australia. Customs authorities in your country may also require your details to clear your parcel.

Children’s Privacy

We don’t knowingly collect personal information from individuals under 16. If you believe a child has provided us their details, please contact us and we’ll delete it.

Third-Party Links

Our website may link to other websites. We’re not responsible for their privacy practices — so check their policies if you leave ours.

Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our services or the law. If we make major changes, we’ll post a notice on our website.