Returns & Refunds

We take pride in the quality of our pieces and carefully check every item before it is dispatched from our Brisbane studio.

Made-to-Order Items

These items are handcrafted after your order is placed.

Gowns & Veils
We cannot accept returns, exchanges or refunds for change of mind. Please review all product descriptions and measurements carefully. If you are unsure about the fit, fabric or details of an item, contact us or book an appointment before placing your order.

Jewellery
For hygiene reasons, earrings cannot be returned or exchanged for change of mind. Please choose carefully before placing your order.

Our jewellery is handmade and may include natural pearls or stones. Slight variations in shape, size, colour and finish are expected. Provided the item otherwise matches its description, these natural variations are not considered faults.

Damage caused by accidental damage, incorrect storage, normal wear and tear, improper handling or failure to follow the jewellery care instructions is not considered a manufacturing fault.

Ready-to-Ship Items

Ready-to-ship items cannot be returned or exchanged for change of mind or incorrect size selection.

If you make an error when placing your order, please contact us as soon as possible. We’ll do our best to assist, but changes cannot be guaranteed once the order has been processed.

Please review product descriptions, measurements and size charts carefully before purchasing. If you're unsure which size to choose, we're always happy to help before you place your order.

Cancellations

Made-to-order items are handcrafted specifically for you and cannot be cancelled for change of mind once an order has been placed.

Please review your order details, measurements and style choices carefully before proceeding to checkout. If you need guidance about style, sizing or colour, contact us at letstalkbridal@tlbbride.com before placing your order.

Faulty or Damaged Items

In the rare event an item arrives damaged or has a manufacturing fault, please contact us at letstalkbridal@tlbbride.com within 72 hours of delivery. Include your order number, a description of the issue and clear photographs so we can assess the situation.

Depending on the nature of the problem, an appropriate remedy may include a repair, replacement or refund. Where relevant, we will also take your wedding date into account when working with you on the most practical solution.

A manufacturing fault does not include damage caused by normal wear and tear, accidental damage, improper handling or storage, failure to follow the applicable care instructions, or alterations made after delivery. For international orders, the 72-hour window begins once your parcel is marked as delivered by the courier.

Sale & Clearance Items

Sample gowns and clearance items are sold in their disclosed condition and may show signs of wear, handling or previous display. Any known imperfections will be described in the product listing and shown in the available images.

Sale and clearance items cannot be returned or exchanged for change of mind.

Australian Consumer Law