Refund & Returns Policy

Last updated: July 9, 2025

We take pride in the quality of our garments and carefully inspect all items before they’re shipped.

For your convenience, we offer in-person fittings at our Brisbane studio and virtual consultations for brides worldwide.

Made-to-Order Garments

The garments we carry are crafted by hand and made-to-order especially for you. As such, we do not accept refunds or returns for change-of-mind. All sales are final unless the item is deemed faulty under Australian Consumer Law.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 72 hours of delivery at letstalkbridal@tlbbride.com with clear photos of the issue. We’ll organise a repair, replacement, or refund depending on the nature of the fault and timing of your request — for example, whether there is sufficient time before your wedding to complete a repair or replacement. Reports made outside this timeframe will be assessed at our discretion in accordance with Australian Consumer Law.

Faults refer to manufacturing defects or damage incurred prior to or during delivery. This does not include issues resulting from wear, improper handling, or alterations after delivery.

International customers: Please inspect your item promptly upon arrival. As we receive delivery confirmations via tracking, the 72-hour window begins once your parcel is marked as delivered. This allows ample time to open and check your gown for any issues.

Sample Sale Garments

Sample sale items are sold as-is and may show minor signs of wear due to being tried on in our studio. These items are heavily reduced and final sale — we do not accept returns or refunds on sample sale purchases.

We recommend reviewing the product description carefully and contacting us with any questions before purchasing. Additional photos and fit guidance are available upon request.

Australian Consumer Law

This policy operates in addition to your rights under Australian Consumer Law (ACL). You are entitled to a refund, repair, or replacement for faulty goods that do not meet consumer guarantees.

Questions?

Email us at letstalkbridal@tlbbride.com — we’re always happy to help.

By placing an order, you confirm that you have read, understood, and agree to this Returns & Refund Policy and our other store policies.