DELIVERY + RETURNS

DELIVERY

We currently ship to Australia, New Zealand and the United States. All orders include door-to-door service, signature on delivery, a tracking number and insurance. 

Please be aware that orders are not shipped over weekends or public holidays in the State of Queensland, Australia. All orders are processed as soon as we receive them.

BRIDAL

Our garments are handmade on a made-to-order basis, please allow up to 3-5 months for production and delivery. 

International Customers:  All prices quoted on this website exclude any applicable international customs duties and taxes and are the responsibility of the customer. For information on customs charges please contact your local customs office.

RETURNS

We take pride in our garments and accessories and we carefully inspect and triple check all items prior to shipping. In the unlikely event a damaged or faulty item is shipped to you we will repair, replace or issue a refund.

Our garments, whether standard-sized or made-to-measure, are made-to-order, and as a result there are no returns or refunds. For your convenience, we offer in-person fittings in our Brisbane studio and offer virtual consultations for brides who live Nationally and Internationally. 

Sample garments can be returned within 14 days of delivery. Return postage (and if applicable custom charges) is the responsibility of the customer and is non-refundable. To submit a return request login to your customer account here and follow the prompts. If your return request is approved and requires shipping, you will receive an email with shipping instruction and a return shipping label. 

We do not accept returns if the garment has been worn, washed, altered, marked (e.g. makeup/fake tan) or is not in same condition as it was when sent. The item/s must be in the original packaging with all original labels and tags attached.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund (purchase price less shipping and if applicable transaction fees) will be processed immediately using the original method of payment (please allow up to 10 business days for the refund to be credited to your account). If the item/s returned does not meet our Return Policy it will be sent back to you, using the original shipping address noted on your order.

Once an order is placed you have committed to the purchase and knowingly accept our store's online policies.