Tlbbride.com ships worldwide, so brides everywhere can access our curated collection! Every order includes a tracking number, signature on delivery, and insurance coverage up to $1,500, so you can have peace of mind while your item makes its way to you.

Made-to-Order Items

Each item is handcrafted just for you, so please allow 2-3 months for production and delivery. We promise it’s worth the wait!

Sample Sale Items

If you’re ordering from our sample sale, we’ll process your order within 1-2 business days. Once shipped, it should arrive within 7-9 business days.

International Orders & Customs Fees

Prices on our website do not include international customs duties or taxes. If your country charges import fees, you’ll need to cover those upon arrival. For details, check with your local customs office.

 

Returns & Exchanges

We take pride in our collection and we carefully inspect and triple check all items prior to shipping. Since our pieces are made-to-order, all sales are final—but in the unlikely event your item arrives damaged or faulty, we’ll repair, replace, or refund it.

For your convenience, we offer in-person fittings in our Brisbane studio and virtual consultations for brides worldwide!

Sample Sale Returns

If you purchased a sample sale item, you have 14 days from delivery to return it. Please try on your garment as soon as it arrives and avoid makeup, lotion, or fake tan.

• Return shipping & any customs fees are the buyer’s responsibility.
• To start a return, log into your customer account here and follow the prompts. If approved, we’ll send return shipping instructions along with an address label.
• Items must be unworn, unwashed, unaltered, and in original condition (no stains, makeup, or fake tan).

Once we receive and inspect your return, we’ll email you with an update. If approved, your refund (minus shipping & transaction fees) will be processed using the original method of payment. Please allow up to 10 business days for the refund to be credited back to you.

 

Cancellations

Made-to-Order Items

When you purchase a made-to-order item, you're buying a product that is not in stock; it is made once you place your order. Here’s how payments work:

• We may collect a partial deposit at checkout and charge the remaining balance when your item is ready to ship or collect.
• If you cancel before shipping, your deposit is non-refundable.
• Once the order has shipped, cancellations are not possible.

By placing an order, you confirm that you understand and agree to our policies.

 

Questions?

We’re here to help! Email us at letstalkbridal@tlbbride.com, and we’ll get back to you as soon as possible.