DELIVERY + RETURNS
We currently ship to Australia and New Zealand. All orders include door-to-door service, signature on delivery, a tracking number and insurance.
Please be aware that orders are not shipped over weekends or public holidays in the State of Queensland, Australia. All orders are processed as soon as we receive them.
Our garments are handmade on a made-to-order basis, please allow up to 4-6 months for production and delivery.
All accessories are handmade on a made-to-order basis.
JEWELLERY - Please allow up to 7 weeks for delivery.
HEELS - Please allow up to 6 weeks for delivery.
Please note if purchasing accessories with a wedding dress, all items will be shipped at the same time.
International Customers: All prices quoted on this website exclude any applicable international customs duties and taxes and are the responsibility of the customer. For information on customs charges please contact your local customs office.
We take pride in our garments and accessories and we carefully inspect and triple check all items prior to shipping. In the unlikely event a damaged or faulty item is shipped to you we will repair, replace or issue a refund.
For your convenience, we offer in-person fittings in our Brisbane, QLD studio and offer virtual consultations for brides who live Nationally and Internationally.
Items must be returned within 14 days of delivery.
Return postage (and if applicable custom charges) is the responsibility of the customer and is non-refundable, unless the item is damaged or faulty.
We don't accept returns on items worn, washed, altered, stained/marked (e.g. makeup/fake tan) and in otherwise used condition. The item/s must be in the original packaging with all original labels and tags attached. We do not offer returns on shoes, jewellery or custom/made-to-measure items.
Returns will be issued a refund. You will be refunded the purchase price of your made-to-order item less a restocking fee of 35%. If you purchased a sample sale item you will be refunded the purchase price less a $50 restocking fee.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed immediately using the original method of payment (please allow up to 10 business days for the refund to be credited to your account). If the item/s returned does not meet our Return Policy it will be sent back to you, using the original shipping address noted on your order.
*Please email email@example.com to initiate a return, providing your name, contact and order number details and the reason for returning your item/s.
Once an order is placed you have committed to the purchase and knowingly accept our store's online policies.