Tlbbride.com ships worldwide, so brides everywhere can access our curated collection! Every order comes with a tracking number, signature on delivery, and is fully insured, so you can have peace of mind while your item makes its way to you.

Made-to-Order Items

Each item is handcrafted just for you. Production and delivery times vary by designer:

• Katy Corso – up to 12 weeks (plus shipping)

• Nataliya Vilchuk – up to 8 weeks (plus shipping)

• Elly Bride – up to 12-16 weeks (plus shipping)

We promise it’s worth the wait!

Sample Sale Items

If you’re ordering from our sample sale, we’ll process your order within 1-2 business days. Once shipped, it should arrive within 7-9 business days.

International Orders & Customs Fees

Prices on our website do not include international customs duties or taxes. If your country charges import fees, you’ll need to cover those upon arrival. For details, check with your local customs office.

 

Returns & Exchanges

We take pride in our collection and we carefully inspect and triple check all items prior to shipping. Since our items are made-to-order, all sales are final—but in the unlikely event your item arrives damaged or faulty, we’ll repair, replace, or refund it.

For your convenience, we offer in-person fittings in our Brisbane studio and virtual consultations for brides worldwide!

Sample Sale Returns

If you purchased a sample sale item, you have 14 days from delivery to return it. Please try on your garment as soon as it arrives and avoid makeup, lotion, or fake tan.

• Return shipping & any customs fees are the buyer’s responsibility.
• To start a return, log into your customer account here and follow the prompts. If approved, we’ll send return shipping instructions along with an address label.
• Items must be unworn, unwashed, unaltered, and in original condition (no stains, makeup, or fake tan).

Once we receive and inspect your return, we’ll email you with an update. If approved, your refund (minus shipping & transaction fees) will be processed using the original method of payment. Please allow up to 10 business days for the refund to be credited back to you.

 

Cancellations

Made-to-Order Items

Here’s the deal with cancellations:

Since our dresses are made to order, we collect a partial deposit at checkout, with the remaining balance due when your dress is ready to ship or be collected.

• If you've paid a 50% deposit, you can cancel before collection/shipping, but please note, your deposit will be forfeited.
• If you’ve paid in full, you can cancel before collection/shipping, but you’ll forfeit 50% of the total amount, minus transaction fees.

By placing an order, you confirm that you understand and agree to our policies.

 

Questions?

We’re here to help! Email us at letstalkbridal@tlbbride.com, and we’ll get back to you as soon as possible.