SHIPPING + RETURNS
Right now, we’re shipping to Australia, New Zealand, the U.S., Canada, and the U.K. All parcels include a tracking number, signature on delivery, and insurance coverage up to $1,500.
Please allow 3-4 months for production and delivery as each garment is crafted by hand and made-to-order.
Sample Sale Items
Orders will be processed within 1-2 business days. Please allow up to 7 business days for shipping to Australia, New Zealand and the U.K., and up to 9 business days to the U.S. and Canada.
If your country isn’t listed above, just shoot us an email at letstalkbridal@tlbbride.com.
Please be aware that orders are not shipped over weekends or public holidays in the State of Queensland, Australia. Orders are processed within 1-2 business days.
International Customers: All prices quoted on this website exclude any applicable international customs duties and taxes and are payable by you at the time of import into your country, if applicable. For information on customs charges please contact your local customs office.
RETURNS
We take pride in our garments and we carefully inspect and triple check all items prior to shipping. In the unlikely event a damaged or faulty item is shipped to you we will repair, replace or issue a refund.
Our garments are made-to-order, and as a result there are no returns or refunds unless the garment is deemed faulty. For your convenience, we offer in-person fittings in our Brisbane studio and offer virtual consultations for brides who live nationally and internationally.
Sample garments must be returned within 14 days of delivery. It is recommended that you try on the garment as soon as you receive it – without make-up, lotions or fake-tan. Return postage (and if applicable custom charges) is the responsibility of the customer and is non-refundable. To submit a return request login to your customer account here and follow the prompts. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label.
We do not accept returns if the garment has been worn, washed, altered, marked (e.g. makeup/fake tan) or is not in original condition.
Once your return is received and inspected, we will send you an email to notify you of the approval of your refund or, in the case it is not returned in original condition we will contact you to discuss your options. If you are approved, then your refund (purchase price less cost of shipping and transaction fees, if applicable) will be processed immediately using the original method of payment (please allow up to 10 business days for the refund to be credited to your account).
CANCELLATIONS
Made-to-Order Purchases
When you purchase a made-to-order item, you are buying a product that is not in stock; it is made once you place your order. At checkout, we may collect a partial deposit, store your payment information, and then charge the remaining balance when your order is ready to ship/collect.
If you wish to cancel a made-to-order item before fulfilment, you can do that, but you'll lose your deposit. Once the order is fulfilled though, you cannot cancel the order.
Once an order is placed you have committed to the purchase and knowingly accept our store's online policies.
